VavaCars Website Use Terms & Conditions (Pakistan)
Company Details. Vava Cars Pakistan (Private) Limited (company
number 129609) (we, us and our), is a company registered in Pakistan
and our registered office is at 1st Floor, MA Tabba Foundation
Building, Gizri Road, Block 9 Clifton, Karachi, Pakistan. Our national
tax number is 5365323-0. We operate the website
Contacting us. To contact us telephone our customer service
TERMS OF WEBSITE USE
These website use terms and conditions (the Terms) should be read
together with the other applicable terms as referred to in this
document. These Terms set out the terms on which you agree to use the
Website, whether as a guest or registered user. These Terms govern the
use of the Website by users who are selling their vehicle through us.
can be used by purchasers (including dealerships) (Website Use Terms &
Conditions for Dealerships).
Use of the Website includes accessing, browsing or registering to use
our Website, using the services as provided by the Website (the
Services) whether via a computer, tablet, mobile device or any other
means. The Services include the online vehicle valuation tool (the
Vehicle Valuation Tool) as well as the physical inspection appointment
booking tool (the Physical Inspection Booking Tool).
Please read these Terms carefully before you start using our Website.
We recommend that you print a copy of them for future reference.
By using our Website, you confirm that you accept these Terms and that
you agree to comply with them.
If you do not agree to these Terms, you must refrain from using our
Website or any of the Services.
OTHER APPLICABLE TERMS
3.1 These Terms refer to the following additional terms, which also
apply to your use of our Website and our Services:
terms on which we process any personal data we collect from you,
or that you provide to us. By using our Website, you consent to
such processing and you warrant that all data provided by you is
Our Cookies Policy. Please see our
Cookies Policy which sets out
information about the cookies on our Website.
Offer Terms. If we offer to sell your Vehicle on your behalf to the
dealers by way of online auction or private sale, at a given price
that we are willing to pay on non-recourse basis, and you are willing
to accept our offer, a binding agreement will only be made between you
and us once you have accepted our Standard Vehicle Purchase Offer
Terms and Conditions (the Offer Terms). The Offer Terms will be
binding on you and us subject to Completion (as defined below) and
completion of the conditions at clause
No other terms are implied by trade, custom, practice or course of
Entire agreement. The Terms constitute the entire agreement between us
in relation to their subject matter. You acknowledge that you have not
relied on any statement, promise or representation or assurance or
warranty that is not set out in these Terms.
Language. These Terms are made in English and Urdu and if there is any
inconsistency between the English and Urdu versions, the English
version will prevail.
CHANGES TO THESE TERMS
We reserve the right to revise these Terms at any time without notice.
The revised Terms will be effective, and will be binding on you from
the date that they are posted on our Website.
Please check this page from time to time to note any amendments that
we have made to these Terms. If you continue to use our Website and/or
Services, you will be deemed to have accepted the amended Terms. We
will use our reasonable endeavours to inform you of any changes in
your account or by other reasonable means.
CHANGES TO OUR WEBSITE
We may update our Website from time to time and may change the content
at any time. We do not guarantee that our Website, our Services or any
other content that we provide on our Website will always be up to date
at any given time and error or omission free. We do not have any
obligation to update the content on our Website and ensure it is error
or omission free.
ACCESSING OUR WEBSITE
You may access and use our Website or our Services free of charge.
However, if, at any time, we find that you use our Website or Services
for commercial purposes (other than where you are selling your vehicle
to us), or not in accordance with the Permitted Use of Our Website and
Services term at clause 8 below, we reserve the right to charge our
standard fee for your use. This is without prejudice to any other
rights or remedies we may have.
We may suspend, withdraw, discontinue or change all or any part of our
Website and our Services at any time without notice to you. We will
not be liable if for any reason our Website and/or Services are
unavailable at any time for any period. You are responsible for any
arrangements necessary for you to have access to our Website and/or
our Services. You are responsible to ensure that all persons who
access our Website and/or Services through your internet connection
are also aware of these Terms, and that they comply with them.
We do not guarantee that our Website, Services, or any content we
provide on our Website will always be available without interruptions,
or always be secure, or be free from bugs, viruses, or other malicious
code. You should use your own virus protection software.
YOUR ACCOUNT AND PASSWORD
If you choose to register with our Website, to use our Services and
set up or are provided with a username, identification code, password
or any other piece of secure login information (the Login Details),
you must treat the Login Details as confidential and not disclose
these to any third party. You must not share or allow any third party
to use your Login Details.
If, in our reasonable opinion, you have disclosed your Login Details
to any third party or have failed to comply with any of these Terms,
we reserve the right to disable your Login Details.
7.3 If you suspect that a third party has obtained your Login Details,
please contact us as soon as you become aware at
We are not responsible in the event you suffer any loss or damage
following any third party use or misuse of your Login Details.
PERMITTED USE OF OUR WEBSITE AND SERVICES
The purpose of our Website and our Services and in particular the
Vehicle Valuation Tool and the Physical Inspection Booking Tool is to
allow users to obtain a valuation of their vehicle, and to offer your
vehicle for sale through us. The Services are not designed for
commercial use (other than where you are offering your vehicle for
sale through us), whether by individuals or businesses.
You must only access and use the Website and Services where you are
offering your vehicle to us:
To obtain a valuation of your vehicle that you intend to sell
through us; and
To book a physical inspection for your vehicle that you intend to
You are prohibited from using our Website and Services to obtain a
vehicle valuation, for commercial purposes (other than where you are
selling your vehicle to us). For the avoidance of doubt, you are
prohibited from using our Website and Services in respect of vehicles
you intend to sell to third parties
We reserve the right to monitor the use of our Website and Services.
If we identify any use by you of our Website and Services for
valuation purposes only (without an intention to offer the vehicle for
sale through us), without prejudice to our rights at clause 6.2, we
reserve the right to charge you our standard fee pursuant to clause
Prohibited uses. You may use our Website and Services only for lawful
purposes. You must not use our Website and Services:
In any way that breaches any applicable local, national or
international law or regulation;
In any way that is unlawful or fraudulent, or has any unlawful or
fraudulent purpose or effect;
- In any way manner that is offensive or abusive;
For the purpose of harming or attempting to harm minors in any
To transmit, or procure the sending of, any unsolicited or
unauthorised advertising or promotional material or any other form
of similar solicitation (spam);
To knowingly transmit any data, send or upload any material that
contains viruses, Trojan horses, worms, time-bombs, keystroke
loggers, spyware, adware or any other harmful programs or similar
computer code designed to adversely affect the operation of any
computer software or hardware or any material designed to
interrupt, damage, limit or destroy the accessibility and
functionality of our Website and Services;
To gain unauthorised access, interfere with, damage or disrupt by
any means whatsoever to:
Our Website and Services or any part of them, whether public
Any equipment or network on which our Website and Services are
Any server connected to our Website or from which the Services
are provided; and
Any software used in the provision of our Website and Services
or any equipment or network or software owned or used by any
To send, knowingly receive, upload, download, use or re-use any
material which does not comply with our content standards;
Content standards. Our content standards apply to any and all
material that you contribute to our Website and Services.
Contributions must be accurate where they state facts, be
genuinely held where they state opinions, and comply with
applicable laws in Pakistan. Contributions must not be:
- Defamatory of any person;
- Promoting violence;
Threatening, abuse or invade another’s privacy, or cause
annoyance, inconvenience or needless anxiety;
Likely to harass, upset, embarrass, alarm or annoy any
Discriminatory based on race, sex, religion, nationality,
disability, sexual orientation or age;
- Obscene, offensive, hateful or inflammatory;
Infringing any copyright, database right or trade mark of
any other person;
- Likely to deceive any person;
Made in breach of any legal duty owed to a third party,
such as a contractual duty or a duty of confidence;
- Promoting any illegal activity;
Used to impersonate any person, or to misrepresent your
identity or affiliation with any person;
Advocating, promoting or assisting any unlawful act such
as (by way of example only) copyright infringement or
You must not establish and operate a link to our Website and/or
Services in such a way as to suggest or imply any form of association,
approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by
We reserve the right to withdraw any linking permission without notice
and to require you to immediately remove any link to our Website
and/or Services at any time. The website from which you are linking
must comply in all respects with the standards set out in these Terms.
If you wish to make any use of material on our Website and/or Services
other than that set out above, please address your request to
Where our Website contains links to other sites and resources provided
by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources, and
accept no responsibility for them or for any loss or damage that may
arise from your use of them.
INTELLECTUAL PROPERTY RIGHTS
All rights, including copyright and trademarks, in the content of any
marketing materials provided by us including these web pages and in
the photographs of any vehicles displayed on our Website or any other
marketing materials from time to time and all database rights in our
database of vehicles, are owned or controlled for these purposes by
All trademarks, brands, names, and logos are the proprietary marks of
us. Marks identifying third parties are owned or licensed by those
third parties or their associated companies. Nothing in these Terms in
any way confers on you any licence or right under any trade marks,
names or logos.
You may not use any of our proprietary marks or information displayed
on our Website or any other marketing materials. You must not use any
part of the content on our Website for commercial purposes without
obtaining a licence to do so from us or our licensors. If you print
off, copy or download any part of our Website in breach of these
Terms, your right to use our Website will cease immediately and you
must, at our option, return or destroy any copies of the materials you
VEHICLE VALUATION TOOL AND VEHICLE PURCHASE
The purpose of the Vehicle Valuation Tool is to provide you with an
estimated value of your vehicle, and the price that we may be willing
to pay (the Online Valuation).
We will only provide valuations for and offer to sell vehicles which
are registered in locations where we have offices. We will not offer
to sell vehicles which are subject to any sort of financing or hire
purchase arrangement that remains outstanding. If you wish to sell a
vehicle was subject to third party financing through us, you will need
to provide us with a copy of the no objection certificate (NOC) at the
Physical Inspection Appointment.
The Online Valuation is based on information you disclose in response
to requests about your vehicle in the Vehicle Valuation Tool. The
information that you must disclose about your vehicle to obtain a
valuation includes, without limitation:
- The age of the vehicle;
The parameters of the vehicle i.e. make, model, registration year,
body, facelift, seats, engine, wheel drive, transmission and trim
of the vehicle;
- The number of key sets for the vehicle;
Whether the vehicle meets all local and national road safety and
- Whether the vehicle is an imported vehicle;
- Whether the vehicle has any mechanical faults;
Whether the vehicle’s engine starts and the vehicle can idle;
- Whether the vehicle has any mechanical or interior damage;
Whether the vehicle has ever been written off by an insurance
Any other information that we may add and request from you from
time to time. (the Information).
The Online Valuation is not an offer by us to purchase your vehicle,
is non-binding, does not infer any contract between you and us, is not
a promise to sell and is subject to a physical inspection of the
vehicle. The Online Valuation is fixed for 7 days from the date of
issue of the Online Valuation, subject to physical inspection of the
vehicle as described below at clauses 11.4 - 11.5.
Once you receive an Online Valuation for your vehicle, and before we
offer to purchase your vehicle, we will carry out a physical
inspection of the vehicle at one of our physical inspection centres
(the Physical Inspection Appointment), which you can book through our
Physical Inspection Booking Tool on our Website.
During the Physical Inspection Appointment we will inspect the vehicle
and consider the vehicle’s history and condition. You agree to give
your reasonable cooperation with such inspection and to honestly
answer any questions and to provide any further information reasonably
You must provide all information as referred to in our
Customer Information (KYC) Policy , and bring with you to the Physical Inspection Appointment an
original copy of the documentation verifying your identity as an
individual or business (Your Documentation).
Once we have physically inspected the vehicle, we may offer to sell
your vehicle, to a dealer at a given price (the Offer Price), which
may be different to the price given on Online Valuation. If, pursuant
to the Physical Inspection Appointment we consider that there is
anything that affects the Online Valuation of the vehicle as provided
via the Vehicle Valuation Tool, the Offer Price for the vehicle is
likely to differ from the Online Valuation.
You are under no obligation to sell us your vehicle that you have
brought to the Physical Inspection Appointment, and we are under no
obligation to offer to purchase the vehicle from you after a Physical
If you decide not to sell us your vehicle after a Physical Inspection
Appointment, and then subsequently change your mind, you will need to
obtain a new Online Valuation for your vehicle, and book and attend a
new Physical Inspection Appointment.
VEHICLE OFFER TERMS
If we offer to purchase your vehicle following the Physical Inspection
Appointment, and you are willing to accept our offer, you will enter
into the Purchase Terms with us (or our nominee). A copy of our
Purchase Terms is available
Any negotiations or discussions that take place prior to entering into
the Purchase Terms will not be binding on you or us.
VEHICLE PURCHASE HANDOVER REQUIREMENTS
Before we proceed to Completion, you must provide us with:
All sets of keys for the vehicle (including passenger keys);
All functional equipment within the car (such as the vehicle’s
stereo, spare tyre’s etc.);
Any other equipment or materials for your vehicle that enables its
use (such as wheel keys, pass codes, access codes etc.).
The documents listed in Customer and Vehicle Information List
You are responsible to ensure that all your personal possessions are
removed from your Vehicle before Completion has occurred. We are not
responsible for any personal items left in the Vehicle once Completion
14.1 Completion of the sale of your vehicle to us will take place upon
completion of all of the following steps set out below (Completion):
You must attend our offices in person with your vehicle. We may,
at our discretion, allow you to send someone else to attend our
offices on your behalf. However, they will need to have a valid
power of attorney to act on your behalf and we may request
additional documentation from them. We will also only ever make
payment to the registered owner of the vehicle. If you are selling
the Vehicle of a relative that has died, through us, we may at our
discretion purchase the vehicle from you but only with a valid
succession certificate and we may at our discretion require
additional documents and checks before we proceed;
You will provide Your Documentation [INSERT CUSTOMER AND VEHICLE
INFORMATION LIST HERE]. and a NOC (if required) to us or our
We will carry out all necessary checks to verify: (i) your
identity, (ii) the registration and ownership of the vehicle,
(iii) that all vehicle taxes have been paid, (iv) that the police
are not aware of any crimes relating to the Vehicle; and (v) any
other checks that we may at our discretion deem necessary to carry
Once the searches in c) come back clear, you will sign the
necessary transfer documents which comprise:
in our standard form for purchasing vehicles (together the Vehicle
- the Acceptance Form,
- the Transfer Document,
- Delivery Letter and Purchase Receipt,
e) You must complete and sign the Vehicle Transfer Documents. We
or our authorised representative will also need to sign the
Delivery Letter and Sales Receipt on behalf of Vava Cars;
Completion will occur once you have signed and given to us the
Vehicle Transfer Documents and we have countersigned the Delivery
Letter and Sales Receipt.
You will cooperate with all steps of the processes above and you will
present all documents as required by us or our representatives.
If you fail to provide any of the items at clause 13.1 or if
Completion has not occurred for any reason, without prejudice to any
other rights or remedies we have, we reserve the right to:
Withdraw any offer to purchase your vehicle with immediate effect;
Indicate a revised price that we would be willing to offer for
Deduct a reasonable amount from the Offer Price to be paid to you.
If we refrain to proceed with Completion, we will return the Vehicle
Once we are in possession of the vehicle along with all the documents
in accordance with these Terms, you will receive an amount equal to
PKR 20,000/- or any other amount decided by us in our sole discretion,
(the “Advance Payment”), and the balance Offer Price shall be paid by
us once the Completion has occurred. All payments will either be
deposited directly into your bank account by electronic transfer, pay
order or through cross cheque(s) and shall be subject to applicable
We will try to pay you as promptly as possible and our aim is that we
will pay you for your vehicle within approximately 1 working day from
Completion, although we cannot take responsibility for any delays.
It is possible that events beyond our control may delay payment, and
if that happens we will not have any liability to you for the delay,
but we will try and keep you updated.
LIMITATION OF OUR LIABILITY
Nothing in these Terms excludes or limits our liability for death or
personal injury arising from our negligence, or our fraud or
fraudulent misrepresentation, or any other liability that cannot be
excluded or limited by applicable law.
To the extent permitted by law, we exclude all conditions, warranties,
representations or other terms which may apply to our Website or any
content on it, whether express or implied.
We will not be liable to any user for any costs incurred, or loss or
damage, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, even if foreseeable, arising under or in
- Your use of, or inability to use our Website or Services;
Your use of or reliance on any content displayed on our Website or
produced by our Services;
Any virus, distributed denial-of-service attack, or other
technologically harmful material that may infect your computer
equipment, computer programs, data or other proprietary material
due to your use of our Website or to your downloading of any
content on it, or on any website linked to it;
- Your use of websites linked from our Website or Services;
Booking, arranging, cancelling, or attending a Physical Inspection
The physical inspection of your vehicle during the Physical
We will not be liable for any delay or failure to perform any of any
obligations under these Terms due to events or other matters beyond
our reasonable control.
Please note that we only provide our Website and Services for users
who are selling their vehicle to us. You agree not to use our Website
and Services for any commercial or business purposes (other than where
you are selling your vehicle to us), and please note that in
particular, we have no liability to you for any loss of profit, loss
of business, business interruption, or loss of business opportunity.
You will compensate us in full for any losses or costs, including
reasonable legal fees, we incur as a result of:
- Any breach by you of these Terms;
- Fraud and misrepresentation;
Your use of our Website or Services in violation of any law;
- Infringement of the rights of another person.
If any term of these Terms is held to be illegal, invalid or otherwise
unenforceable, the remaining parts of the Terms will continue to be
You may not assign, sub-license or otherwise transfer any of your
rights or obligations under these Terms to any other person.
These Terms do not give rise to rights that are enforceable by any
person who is not part to these Terms.
If we do not exercise or enforce a right under these Terms against you
at any time, this does not prevent us from doing so at a later date.
These Terms, its subject matter and its formation, are governed by the
laws of the Islamic Republic of Pakistan. The courts of Pakistan will
have exclusive jurisdiction in connection with these Terms and your
access to and use of our Website and Services (including any claims or
To contact us about our Website or the Services, please email